Personal Branding

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It was mid-February and it had been a while since I had any interviews, The Search. Nothing happens in the Australian summer, everybody is on holidays as school children get 6 weeks for their summer holidays. And then it takes a month or so to get back into full gear when hiring.

Days had been very hot and humid, nothing to do but sit in front of the fan and not move :-( . Then one week it felt like everybody was having a say about my situation. My mother had a go, as mother’s do :roll: ; a note from a friend commenting I needed to look within myself, not the first one I had received; a comment from a friend whom I had only recently met saying, “are you even trying”, I lost count how many times I heard that; and then another note. I love my friends dearly and they know that I am grateful for all their support but there are some things an unemployed person does not want to hear.

The final note did it to me. I did not know this person in real life, we had worked at the same office but our paths had never crossed. I had connected to this person when I started my campaign as I could see we had many shared connections, all ex-colleagues. (This is why I am against people hiding their connections as we are here to be social and sharing). She had asked me to join a group she managed. Reached out to me and helped with my postings in the group, which many group managers have been very supportive of my postings and others not so :-|

This person was “curious” and was “puzzled” as to why I had not found work. Well, that was it. I listed everything and every reason and then ended it with “it is extremely depressing when…”. I was rude :-( .

The return note was so nice, reaching out to me, giving me direction and asked what type of role and company I was looking for. I felt sooo… bad. I was extremely apologetic about my rude note. They didn’t think I was rude, “just frank”. Then offered an opportunity working for them at Cisco. Extremely excited or what! :razz:

We met and she was very pleased with the interview. But I had many interviews to go before anything was going to happen. I had a panel interview with 4, and a dotted-line report interview. If I got through those, then another 2 interviews. Ok, long interview process. After the first 3 interviews, it was down to me and another. I was getting excited and was given a date and time for my 4th interview.

We had been doing all our communicating through the email and the recruiter. When I received a call from her, calls are not good before the interview process has finished. 

“I have some good news and some bad news. The bad news first, I have chosen the other candidate because … The good news is everybody that has interviewed you liked you so much that we have been searching for another opportunity for you and we have found another role which is better for you and no boring bits. Your resume is being forwarded now“.

Didn’t hear a word after, ”I have chosen the other…”. I got off the phone and had a cry, the process had already taken over 4 weeks, very straining, including nightmares :cry: . Although after a few of hours of disappointment, I realised situations weren’t as bad as I had thought. I still had another opportunity at Cisco and another opportunity from my favourite recruiter. I was happy again, sort of. Just had to let the disappointment fade away but another series of interviews :-( .

There is a scene from a sitcom, the woman is looking for work. She receives a call from a hiring manager and assumes she has the job. She puts down the phone before he has finished his sentence, dancing with her arms in the air and screaming, “Whoohoo!” She has heard incorrectly. This is how excited I thought I would be when I would receive an offer but I was not. When I was offered the role at Cisco, I had to think about it as I had another opportunity. When I finally made my decision, I spoke to the recruiter at Cisco and her reaction was similar to that of the woman in the sitcom. She was so excited that after the excitement had faded, she had to ask to make sure that I was accepting the offer :D .

I felt relief, this was a day before my birthday, I could not have asked for a better birthday present. All this weight had been lifted off my shoulders, I finally had a closing chapter for the job hunt. I had a job which I received the following comments;

I’m glad you did not settle for something mediocre just to end the search.
What a great role you have – well worth the wait!
It was always in the cards. :-?

So how did I land that job?

  1. A failed job opportunity which leads me to start social networking.
  2. Finding a conference that had a presenter who had connections to ex-colleagues.
  3. Winning My Personal Brand so I would have something to post about in my groups.
  4. People reaching out to me after my first posting in groups.
  5. Communicating with those who have reached out to me.
  6. Having one of these people convince me that I could write and people would be interested in what was coming out of my head. My blog is born.
  7. Reaching out to others who had connections to ex-colleagues.
  8. A failed job opportunity that leads me to start writing about data analytics, showing that there was something in my brain other than my “fluffy stuff”.
  9. Having many group managers reach out to me and give direction, the ongoing support from my connections and followers which keeps me upbeat and the blog continuing throughout this very awful period ;-) .
  10. One of these people has worked with an ex-colleague who has given me a recommendation.
  11. This person opens the doors for me at Cisco.

My journey has been very long and difficult. I pulled through with a lot of help from people who reached out to me, people who came from nowhere to encourage me in my quest. I have been blessed and am very grateful to be touched by so many selfless people. Thank you. 

How is my job at Cisco? I have only been here for about a month and has taken time to settle in. Most of my team, including manager, and the people I deal with on a daily basis are not in Australia. There is a lot to learn and I am very excited about the global projects I am working on. Though global does mean we have to share the hours, I had a 2 hour call the other night that started at 11pm or the early evening meetings with the Europeans and my lunch time meetings with the Asians. But is certainly better than the endless interviews I went to over the past 16 months or so.

Is this the end of my story? Definitely not! I still have a continuing social media story to tell ;-) . I will be taking a break from The Story to concentrate on my Data Analytics and being a business analyst.

Thank you! Thank you! To everybody who has been reading my story to find that job. I hope the story will continue to be read by others looking for work and inspire them to think differently about their personal brand. The image you perceive to others, those you have worked with and those you want to work with, is important if you want to stand out from all the other candidates and have people approach you with opportunities. Building a personal brand is like any brand image, not only glossy but must also have substance and quality.

Good luck if you are looking for work. To others, I hope that you also think about your own personal brand. Not that I would wish unemployment on anybody but you don’t know what is going to happen next. Our destinies’ are controlled by what is happening in the global sphere, our disasters – the natural ones and our many, many man made ones.

I hope you will continue to follow The Story when I start again after my break. Until then…A BIG CHEERS!!! :-D

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My personal brand has been made so much easier with the help of many people. I have to say a big thank you to The Face for producing a fantastic campaign, to Raz Chorev, My Personal Marketer, for all his support, to Louise Pope and Kim Seeling-Smith for pointing me in the right direction and a ‘Big Cheers’, :-) , to my colleagues and friends for all their support and feedback over the years otherwise there would be no personal brand for the Business Analyst.

My personal brand has slightly changed since JobCAMP as I have been discovering the BA but that is all part of the journey.

My Personal Brand…

1. Headliner
Who am I? What is the first thing I want people to think about me? True to me so my friends and colleagues can automatically identify as Colleen Chan. My second attempt at the headliner was again a very poor effort as noted by the same person who mentioned it the first time, :-| . The headliner is the attention grabber as recruiters scan through many profiles of potential candidates.

Colleen Chan, ‘Colleen’ in Irish means girl then ‘Chan’, Chinese. People who meet me for the first time or I know as a connection, ask how long have I been in the country and where I am from originally. If they have only heard my voice over the phone, then I am Anglo-Saxon with a strange surname or I did not keep my maiden name. This happens often, doesn’t matter who or which continent, it puts a smile on my face. I am unexpected.

One of the hardest myths to overcome is the stereotype of a boring Business Analyst sitting in front of a computer looking at their numbers or being pedantic about some process flow. When recruiters advertise for roles they ask for personality, interpersonal skills and you have to put that through a cover letter and resume. I have a very Australian sense of humour and I like to share my thoughts and sometimes it puts a smile on a face. I like telling stories like this one I am sharing now. Experiences are there to be shared so we all can learn and funny ones are there so we can have a smile.

Raz, introduced me as the Business Analyst with a Difference to his twitter followers.

So here I am,

Business Analyst with a Difference.

2. Elevator Pitch
The one statement that describes what I can do for a business.

I can measure and understand an organisation’s ambiguous and complex data so they can make concise decisions for the business.

This statement is not seen on my profile but if I had only a brief moment to impress somebody, what would I say to them so they would not forget me.

3. Target Audience
Who do I want to work for? I think back at the jobs in the past and find the people I enjoyed working for were C-level executives. I learnt from these people and discovered different views that allowed me to understand the business and added to my knowledge base making me more qualified for my job.

I have a unique career DNA, statistician meets business analyst. This means I am the go-to person for C-level executives who need data transformed into insightful advice right across their business.

What makes me stand out? I have a “Unique Career DNA” as I am a statistician with post graduate education in accounting & finance and have a good business acumen working in the corporate environment.

What can I do for them? “Insightful advice right across your business.” I provide quality information for decisions to be made in all areas of the business.

4. Sell items
Why would a company want to hire me? Will I fit into their organisational culture? The people that know me should be able to see the person they work with on a day to day basis in my personal brand. How do these people perceive me? When I have been given a problem, my conclusions and approach to my work?

I’m a logical thinker and have a heightened awareness. I’m about details and am results driven. I’m smart, confident, nice and personable. My style maybe a bit left-of-centre but I am great to be around and you’ll really like working with me!

How do I consider a problem? “I’m a logical thinker and have a heightened awareness”. As a business analyst I have to understand the data flows where the data begins and where data flows intercept. The end point of the data flow is management where I have to understand the decision they are trying to achieve.

My conclusions are “about details and results driven”. Decisions can be made through the data with the knowledge the analysis can be understood and is motivated to attain business goals.

How do I deliver my work? “I’m smart, confident, nice and personable”. I am an Excel master with a ”Unique Career DNA”, I am logical and detailed so I am confident of my conclusions, I am nice and personable as I am approachable and modest when understanding or explaining the data.

How do my colleagues perceive me as a work mate? “A bit left-of-centre but I am great to be around and you’ll really like working with me!” I am not a typical business analyst but my traits are not a reflection of my work or who I am, you will enjoy working with me.

5. Creative Proposition
What can I do for your business?

I can take complex problems and make them simple. I can understand and measure the ambiguous!

Data problems may come from any number of sources, not digestible in its current format and appears to have no solution. I can take the ambiguity out of the data so precise decisions can be made.

6. Creative work
Why should your business have me as a part your team?

I am a visual person so I can take all kinds of complex data and make it understandable not only to financial people but to everyone in the business. That makes me a critical part of every decision making process.

In fact, no organisation should do business until they…Check with Chan

I have worked in many areas over my career and many different people with different types of education, engineers, accountants, sales and even doctors so everybody has been taught differently how they perceive the numbers. I can visualise the data in all aspects of the business so everybody can understand, that is why nobody should make a decision until they… ;-)

7. Check with Chan
The online campaign would click through to the full page ad which was also the one that appeared on page 4, Sydney Morning Herald, Saturday 23rd May. The online campaign ran from midnight Friday night to midnight Tuesday night on the home pages of MyCareer.com.au and TheBigChair.com.au

Check with Chan

8. Is it Me?
Can I achieve all that I have stated above? Do I have the personality that is expressed in my personal brand? My resume, my profile on LinkedIn, my connections and the recommendations I have from my colleagues prove my experience and who I am.

Am I bragging? Yeah, I’m bragging, :-o . But I have to demonstrate I am the best candidate. My personal brand has to describe who I am, what I have accomplished and what I can accomplish. I am competing against other candidates.

My Personal Brand is an important part of my identity. I must be able to maintain my identity not only to find work and at work but also my friends and my connections must be able to identify with me.

But now I am an occasional blogger and not just a business analyst, :-| . There are two “About” pages, a page for the business analyst, which is why I am here, to find a job for the BA and a page for the blogger with a different profile picture. Hmm… I am sure my personal brand will change over time as my journey into web 2.0 continues. I know if I keep real and true to my personal brand then I will continue to enjoy my social networking experience and all that it has brought me :-) .

 

Next post in The Story -> The Campaign

 

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I’m getting ready for my week ahead, listing all the things that have to be done.

  1. My headliner has to be changed.
  2. Daily status updates on my LinkedIn profile.
  3. New head shot as my profile photo was the only recent one I had and had been cut out from a distant sisters’ shot. (Thanks Jai for sneakily taking that photo at Chinese New Year otherwise I would have had none).
  4. Posting discussions on all my group boards.
  5. My Personal Brand.

1.  Headliner
Currently my headliner is boring, Business Analyst seeking Opportunities. I have to make the title so it attracts people to my profile. I take slices out of the introduction that The Face had produced for the advertisement. “Analyst, can take complex problems and data, making them understandable to financial people and to everyone in the business”.

2. Daily Status Updates
I can be a very talkative person but I am not the type of person who is likely to tell all my connections what I am doing on a daily basis. It is to remind my connections that I am around and something is about to happen. So I do daily update status reminding my connections I have won a personal branding campaign and that it will be launched on Saturday in the SMH.

3. Profile Photo
Isn’t it always the way it goes. I am so stressed about the campaign I have a giant pimple in the middle of my cheek! I can’t even remember the last time I had a pimple on my face and it has to come up the only time when I don’t want one to! Photographer, Paul Kennedy, whom I met at JobCAMP, made the session fun. I usually feel very self conscious when posing for photos but we had laughable moments. Ok, I admit to photoshop but only the pimple was removed and now longer exists :-) . Paul would not photoshop anything else as he said it would take the character out of the photo. Oh, so I can’t remove the bags under my eyes and my freckles… ok… :-(

4. Group Discussion Boards
I’m ready to be a content creator, not really. Then I realise there is only an ad in the local paper therefore only the essence of the personal brand campaign will be in my LinkedIn profile and not the complete campaign with the ad. Thought I could get away with it but it was confirmed that MyCareer.com.au who were sponsoring the ad were also going to include an online campaign on their homepage and the homepage of TheBigChair.com.au.

Now I have to create a discussion. I am very scared. I see all the discussions on the group boards, sometimes the discussions get heated and sometimes there are no comments at all. What do I write about so I can get people’s attention and not be beleaguered or left feeling unnoticed.

Below, my very first posting on a discussion board.

Personal Branding. What is it? How does it apply to me?

These are the exact questions that have been haunting me since the GFC. All the recruiters are talking about it, now it is not good enough just to have a good resume but now you need a Personal Brand! But how?

So off I headed to JobCamp, “Getting Australia Working”. JobCamp is the idea of Luke Harvey-Palmer, to inspire people to think differently when it comes to career and work.

The conference was fantastic with speakers including Iggy Pintado, author of “Connection Generation”, Laurel Papworth also known as SilkCharm and the most connected in AP, Stan Relihan.

So what does this all have to do with personal branding? I won my own personal branding campaign by The Face!

So how will The Face give someone in my line of work a personal brand? My job title isn’t the most exciting job title in the world, business analyst.

To see what The Face can do for my personal brand stay tuned, my campaign will begin on the 23rd May.

I was overwhelmed by the response. I received at least one comment online or offline from each group and more than 5 in some, some 50 responses. I had never posted anything on the internet before and did not know what to do with it all. Comments were all very heartening, with good advice, requiring deep thought, asking friends and knowing oneself. I had not thought about my personal brand other than the flurry at JobCAMP. I replied the best I could and very poorly at that, I know now.

There were 2 comments that stood out though. One person sent me a link to Gary Vaynerchuk, Building Personal Brand within the Social Media Landscape at the Web 2.0 Expo. First thing I thought was check out his last name out I am never going to forget that. I watch the video and was left in awe with his enthusiasm, he was so passionate about personal branding and building a business with a good brand. I do occasional go back to watch this video when I need some inspiration.

The other comment mentioned my headliner which was my first attempt at my personal brand. Hmmm, first attempt not very successful :-(   The person said the title appeared as if I was bragging that I was smarter than management as I could talk to everybody in the business about their business. This is not what I am like at all and actually had a chuckle when I read the comment. I can understand the numbers for you to make the right decisions for your business. Have to redo my headliner before the launch. I suppose without the rest of the personal branding, it didn’t work.

Last thing to do before the launch is My Personal Brand…

 

Next post in The Story -> My Personal Brand

 

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JobCAMP

It was the morning of JobCAMP, a beautiful autumnal day in Sydney, the sun was out and the sky was clear and crisp. I arrive at Luna Park, the big smiling face under the iconic Harbour Bridge. The conference room over look’s the harbour water across at the Sydney Opera House. I could not think of anything more invigorating. It was disappointing the rest of the unemployed in Sydney did not feel the same way. There were a handful of people who made the effort to get out of bed at such an early hour to learn something new.

JobCAMP was the idea of Luke Harvey-Palmer, to inspire people to think differently when it comes to career and work. I wanted to learn how to think differently as my current methods were not getting anyway with my job search. He asks “Who has a profile in Plaxo, Friendster, in a blog…?” Who? What? Where? …the list goes on. LinkedIn, finally I get to put my hand up. Have I been missing out on something?

Adam Shay from The Face, steps up to speak about personal branding and to announce the winner of the prize, me. Luke also adds that I was the only one who sent anything in. My first thought was opportunity lost but my opportunity gained. I was surprised no one else wanted to take this opportunity in their hand. Maybe the thought of a half page ad in the Saturday’s Sydney Morning Herald (SMH) had put people off.

So there I am in front of a group of strangers and most are used to talking in front of other strangers. Yeah, I’m feeling really comfortable, not. And I have to talk about myself…

First question, “What type of working environment appeals to you?” I think back to the organisations I enjoyed working for. They would have to be like myself with their work values. The friendships I built while I was working in these environments are enduring. LinkedIn connections, which organisations had I connected the most with.

Next, “5 things your colleagues would say about you?” It’s not everyday you go around asking your colleagues what they think of you, you don’t know what you might get back! I had my recommendations to fall back on and they were all very nice, lucky. I had feedback from my agent, career consultant, interviews and those comments your colleagues make off handily.

Next…, “What can you do for the organisation?” This was the hardest question. I know what I do but it is translating my numbers into words. When I search for job advertisements, what do I look for, what words have to be on the advertisement for me to apply for the role?

It was the end, finally. Adam asks, “Did Colleen sound obnoxious?” No, everybody agrees. Phew… Maybe because I was nearly peeing myself like my nephew the day before.

What I learnt at the 2 days at JobCAMP, speakers: Every connection is a good connection, Keep on moving, Give to get – random acts of kindness, Machine cannot replace man in all situations, eg, my hairdresser and from Heidi Dening, personal health, do anything for 21 days and it becomes a habit. To rid yourself of a habit, don’t do it for 21 days.

Most importantly, I learnt I needed to change my banner title to something that stands out from the crowd. I had “Business Analyst seeking Opportunities”. No. A potential employee will see that I am looking for work in my current work status. Another part of my personal branding that must be included in my profile.

The last speaker of the 2 days was introduced as Social Networks Strategist. (Who? What?) Australia’s top blogger had been blogging before it was ‘hip’ to blog and global power150 blogger, Laurel Papworth, also known as SilkCharm. The first thing I thought was blog? The only blogs I had read were on the news sites and all they did was rant about something boring. What could one write about for all those years? I was soon to learn that there is more to blogging than ranting.

After the 2 days my head is a buzz with all the new information. The personal branding campaign is all go ahead with the ad going into the SMH the following Saturday. I have a week to prepare and do what I said I would in my initial competition story.

 

Next post in The Story -> The Campaign Begins

 

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Personal Branding, I know corporate branding, Coca-cola specialist in FMCG, IBM – corporate computer solutions, Disney – family entertainment. Colleen Chan – Business Analyst, brand? Hmmm….

I began with my story, the number of connections I had made and how many groups I had joined. Being a statistician the story was based on the number of 2nd and 3rd degree connections, the locations and the industries. I was pretty proud of my networking efforts for somebody who had never networked before with my 60, 1st degree connections.

One day while I was surfing my network I found Barrack Obama’s profile then realised he was 3rd degrees away from me. I thought that was pretty exciting so I include this in my story. My exhilaration was let down at the conference when I heard that Barrack has many, many, many 1st degree connections so is not that tough to achieve but now I am only 2nd degrees away.

During this time my mother was rushed to the emergency rooms so no time to write. I start thinking about why I should win the prize. The campaign ad was let The Face sex-up your brand. Sex-up a business analyst, how are they going to achieve that. Business analysts are known as one of the most boring people, they look at their spreadsheets all day. Make me sexy, right.

I had found a role in LinkedIn jobs but could not apply as it was not feasible. I had all the experience and knowledge but believed my profile did not show my full potential to accomplish this role. How could a personal brand help me reach my goal? I just could not understand how they could brand me, other than with a soldering iron and a logo on my forehead. I have more questions than answers while I was thinking about what to write. Though, I did remember that I would be posting discussions on all my group boards if I won the prize.

It was the day before JobCAMP. I had to pick up my nephew from school and take him to my parents place. Ok, I still have time to get back and finish my words. When we get there, the little one comes running out expecting his mother and there are tears. I pick him up and sit on the lounge. The older one points to the ground and says the little one has done a wee wee. I get up, look down at my jeans and there is a stream of wee going down my leg! Can’t leave now, I have to wait until my sister gets back. Mum has recovered but not to look after a crying child. Eventually I sent my story in late that night. I mean, who works 9 to 5, I certainly hadn’t for many years.

JobCAMP, camping in a tent means casual and it does say casual but I was going to be networking, so smart casual. Smart casual is too hard so a suit, much easier.

I’m ready for JobCAMP. The only thing was to make sure I get there on time. Registration time was at 7am for 7.30am start. That means my alarm has to go off at 5am! I am just not a morning person at all and I have been unemployed so there is no rush in the mornings. Just hope that alarm screams at me in the morning.

 

Next post in The Story -> JobCamp

 

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