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	<title>Business Analyst with a Difference &#187; Customer Management</title>
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		<title>Customer Service Experience Part 2</title>
		<link>http://colleenchanblog.com/wordpress/2009/11/17/customer-service-experience-part-2/</link>
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		<pubDate>Tue, 17 Nov 2009 00:12:35 +0000</pubDate>
		<dc:creator>Colleen Chan</dc:creator>
				<category><![CDATA[Rant]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Operations]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Customer service]]></category>

		<guid isPermaLink="false">http://colleenchanblog.com/wordpress/?p=1589</guid>
		<description><![CDATA[With the world growing smaller and smaller and with the mobility of our labour force we are using services that are not in the same country that we reside in and without the expected results. I have had a recent problem with my web site. And of course my host is not in Australia. I [...]]]></description>
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		<title>Stating the Obvious</title>
		<link>http://colleenchanblog.com/wordpress/2009/10/08/junk-mail/</link>
		<comments>http://colleenchanblog.com/wordpress/2009/10/08/junk-mail/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 10:26:13 +0000</pubDate>
		<dc:creator>Colleen Chan</dc:creator>
				<category><![CDATA[Rant]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Junk Mail]]></category>
		<category><![CDATA[Spam]]></category>

		<guid isPermaLink="false">http://colleenchanblog.com/wordpress/?p=1151</guid>
		<description><![CDATA[What is it with junk mail and spamming? They fill our mail boxes full of rubbish, they may think it is not rubbish but with the amount we receive daily it all becomes rubbish as there is so much to sort through. Our poor letter boxes sitting outside our homes or stacked up in towers [...]]]></description>
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		<title>After Sales Service&#8230;</title>
		<link>http://colleenchanblog.com/wordpress/2009/08/22/after-sales-service/</link>
		<comments>http://colleenchanblog.com/wordpress/2009/08/22/after-sales-service/#comments</comments>
		<pubDate>Fri, 21 Aug 2009 15:44:16 +0000</pubDate>
		<dc:creator>Colleen Chan</dc:creator>
				<category><![CDATA[Rant]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Employment]]></category>

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		<description><![CDATA[What has happened to Customer service? Has it disappeared forever? Is it because we rely so much on companies for their services that they can treat their customers with no respect? I am adverse at using customer service centre for any issues. When you get to the point of needing to use customer service it [...]]]></description>
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